The Role
The Snowsports Manager is passionate about snowsports teaching and will be responsible for managing, inspiring and developing our Snowsports team. You are an exemplary leader who is highly organised, professional and demonstrates capability for bringing the team together to achieve both guest and Hokkaido Ski Club objectives. As a key member of a high-end boutique snowsports school, you are dedicated to executing efficient ski school operations at the highest level, coordinating training and delivering a world-class winter experience for international guests.
Here is what you will do
- Lead the Snowsports team effectively and provide support to instructors, ensuring they are fully motivated and accountable to deliver a professional guest experience at all times.
- Ensure a safe environment is maintained for staff and guests alike by ensuring our snowsports policies and protocols are adhered to by all instructors, staff and guests.
- Coordinate the development and implementation of instructor training programmes, such as induction training and regular instructor training.
- Ensure lessons are dispatched on time, and carried out in a professional way, ensuring the highest standards of guest service is achieved.
- Working closely with the Reservations team in the fair allocation of work and lesson levels.
- Conducting daily meeting’s – summarising safety, procedural and service points.
- Be responsible for managing any issues which arise during the day. This will include investigating and resolving issues where necessary and escalating any problems to upper management.
- Identifying areas for product improvement and enhancement.
- Foster a positive and collaborative work environment that promotes teamwork, passion for teaching and professional growth.
Qualifications
- ISIA Fully Certified equivalent and ideally dual-qualified in both disciplines.
- Experience of working within a guest-focused environment is a must with previous snowsports supervisory experience highly regarded.
- Demonstrated leadership, customer service and conflict resolution skills.
- Passion for teaching skiing and/or snowboarding, and commitment to delivering exceptional guest experiences.
- Ability to manage and lead a team of instructors, and to provide constructive feedback and support.
- Excellent organizational and communication skills, and ability to work collaboratively with other departments.
- Eligible for sponsored work visa or for working holiday visa (considered on a case-by-case basis depending on experience).
- Ability to work in a fast-paced environment, and to manage multiple priorities simultaneously.
- Flexibility to work weekends, holidays, and evenings as needed.
- Available for the Full Winter Season from mid-Nov to mid-April
- Have an International Driving Permit or eligible for one.
- Fluent in spoken English.
- Additional conversational language skills: Cantonese, Chinese-Mandarin and Japanese are highly preferred.
About You
In addition to the qualifications above, the successful candidate for this position should possess the following personality and qualities:
- Leadership: A natural ability to inspire and motivate a team to deliver exceptional results, and to lead by example.
- Communication: Excellent verbal and written communication skills, with the ability to communicate effectively with guests, employees, and other departments.
- Customer focus: A strong commitment to delivering exceptional guest experiences, and to going above and beyond to exceed guest expectations.
- Teamwork: A collaborative approach to working with others, and a willingness to support and help colleagues as needed.
- Attention to detail: An eye for detail, and a commitment to ensuring that all ski school operations are carried out to the highest standards.
- Adaptability: A flexible and adaptable approach to work, with the ability to adjust plans and priorities as needed.
- Positive attitude: A positive and can-do attitude, with a willingness to take on new challenges and opportunities.
- Integrity: A commitment to honesty, transparency, and ethical behavior in all aspects of the job.
The Best Part
- Competitive pay, including bonuses
- Niseko United All-Mountain Commercial Pass
- Subsidised staff accommodation
- Staff phone and deals
If you are an energetic and dynamic leader with a commitment to excellence, we encourage you to apply for this exciting opportunity.
Apply with us now.Are you a ski certified or crossover ski/snowboard certified instructor with a valid ISIA approved license and would like to experience working in Japow? We are looking for experienced individuals who would like to join our team in Niseko for winter 2022/23!
The Role
As a Hokkaido Ski Club instructor, you are dedicated to creating the most memorable on-snow experience and winter holiday for guests. You will share your passion for snowsports with your patient, fun and friendly nature. Your exceptional teaching skills and adaptability will shine through as you build rapport with our international guests.
About You
- Fluent in spoken English
- Additional conversational language skills: Cantonese, Chinese-Mandarin and Japanese are highly preferred
- Strong experience in customer services, sales and/or tourism
- Excellent people and communication skills
- Highly flexible and adaptable to client needs
- Works well within a team environment
- Self-motivated and organised
- Eligible for sponsored work visa or for working holiday visa (considered on a case-by-case basis depending on experience).
- Availabile for the Full Winter Season (December to March)
- Have an International Driving Permit or eligible for one
The Best Part
- Competitive pay, including bonuses
- Niseko United All-Mountain Commercial Pass
- Subsidised staff accommodation
- Training under industry professionals and trainers
- Staff phone and deals
If you believe you will be a great fit for our team, we would love to hear from you.
Apply with us now.The Role
This dynamic role will suit someone who loves to help customers have the best holiday experience possible. As the face of Hokkaido Ski Club, you will be friendly and well-spoken with a natural ability to interact with international guests. Self-management will be one of your strengths as you answer guest queries, organise bookings, and resolve issues with minimal supervision at the customer-facing desk. You will work closely with the Reservations and Snowsports teams to deliver smooth ski school operations. Your adaptability and professionalism will see you succeed in this integral role.
Here is what you will do
- Provide guests with a high level of customer service and strive to exceed their expectations
- Assist guests with ski school inquiries and book services for guests via email, in person, and over phone
- Maintain and update guest database for pre-booked and on-site guests
- Inform guests of Hokkaido Ski Club’s programs and service details, and other resort information
- Process payments
- Carry out opening and closing procedures
- Run daily reports and complete general administrative duties
- Handle customer complaints in a professional manner
- Assist with coordinating on-snow operations
- Communicate and work together with other departments and various stakeholders as needed
- Perform other related duties as assigned
About You
- Outstanding interpersonal and communication skills
- Strong experience in customer service and sales
- Resourceful and have a high level of attention to detail
- Excellent conflict resolution skills and being able to maintain calm and composure in challenging situations
- Proven organisational skills and practical hands-on, problem-solving approach
- The ability to multitask as well as work under pressure
- Highly motivated and proactive with the ability to think outside the box
- Well presented with a friendly and positive attitude
- Reliable and punctual
- Computer literate and ability to generate reports
- Proficient in English and additional Mandarin, Cantonese and Japanese language skills highly preferred
- Passion for winter with previous experience or knowledge of Niseko highly desirable
- Be able to obtain a valid Japanese Working Holiday Visa or have the right to work in Japan
The Best Part
- Competitive pay
- Subsidised staff accommodation
- Lift Pass and free time to ski and snowboard during the day
- Staff phone and Club shop deals
If this role sounds like the perfect fit for you, we want to hear from you. Apply with us now.
