COVID-19 Updates

Since early March 2020, we have been tackling COVID-19 in Niseko. We looked after our guests who were unable to make their ski holidays as planned and assisted them so that they were impacted as little as possible. For those who stayed in Niseko during this time, we implemented more rigourous safety procedures in response to requirements issued by Japanese authorities and exercised greater vigilance in maintaining guest health and safety while continuing to deliver our services. All of our guests who returned home after their trip were healthy and deemed coronavirus free.

Our promise to you

We have been assessing and evaluating the situation here in Hokkaido since the onset of COVID-19. As government directives and regulations have been continually changing, we have been constantly reviewing our services and processes and mapping the solutions that we will apply to our business practices. The measures that are integrated into our service delivery are thoroughly scrunitised to ensure you feel safe and taken care of while continuing to enjoy our services.

Health and safety is our priority

The well-being of our guests and staff is paramount. We have always maintained the importance of ensuring the safety and health of everyone, whether it is during our snowsports programs, the provision of our concierge services or delivery of our other services.

Given that COVID-19 is now a part of our every day lives, we are taking additional measures to ensure the safety of all our guests and staff at all times during all activities to ensure that health is preserved and maintained, and is not compromised at any point during your holiday with HSC.

Summer season 2020

Summer season in Niseko is currently operating as usual and we have been providing our Summer Concierge services to guests. Our services are delivered in accordance with the New Hokkaido Style regulations required by the Hokkaido government, and we are taking extra precautions to ensure our guests feel safe and remain healthy during their time with us.

As per the government’s 7 points for peace of mind, we have the following processes and procedures implemented in our operations:

Our program is limited to small private groups only.
Communication with our guests are conducted virtually until their arrival. During their stay, face-to-face contact is limited to 1-2 concierge hosts.
Our staff wear masks, wash hands and engage in sanitary practices frequently.
Body temperature and health of guests and staff are checked on a daily basis.
Our vehicles, equipment and facilities are regularly sanitised.
Any activities provided by third parties that guests participate in are conducted in a private format to avoid close-contact settings.

We are closely monitoring our operations at all times as well as the national and local government directives. Any changes to our processes and procedures as the season progresses will be updated above.

Book our Summer Concierge services now

We are currently taking bookings for our Summer Concierge services. Please get in touch with us via email or by phone to make a booking or if you have any questions or would like further information.

Winter season 2020/2021

With the 2020/2021 winter season approaching soon and government directives and regulations continuing to change, we understand our guests are experiencing stress and uncertainty. We are therefore introducing a COVID-19 cancellation policy so that you can continue to book your holiday with peace of mind.

Booking cancellations that arise due to COVID-19 related reasons will be eligible for refunds in the form of a credit voucher:

The border of Japan or the country from which you are travelling is closed and prevents your ability to travel to Hokkaido.
You are tested positive for COVID-19 and all guests in your same booking are placed under mandatory quarantine (medical certificates and official government documents as proof must be provided).
A national or local government ordered closure of the entire ski resort.

For more details, head to our COVID-19 cancellation policy in our Terms and Conditions here.

Book now for the 2020/2021 Winter Season

Our bookings have opened for the 2020/2021 winter season. Browse our Club VIP Experience and Private Experience programs to see which best suits your needs and when you are ready to book, submit your booking enquiry via our portal. Our team are also here to assist you with any questions that you have via both email and phone.

Have questions?

If you have any questions regarding the above or general queries, submit your enquiry via our Contact Us page here, email us at [email protected] or contact us by phone on +81 704 063 1485 or +81 809 576 4381 from Monday to Friday, 9am – 6pm (Japan).

Japanese Government updates

The Japanese government’s regulations and guidelines are regularly changing so we will continue to monitor their directives and provide updates to make sure you stay informed.

To access the Japanese Government’s latest border entry information and requirements for Japan, click here (in Japanese).