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Health Policy

Our promise to you

The health and well-being of our guests and staff is paramount. Whether in our snowsports programs, the provision of our concierge services or delivery of our other services, everyone’s safety and health is our priority

We constantly monitor and assess the health situation here in Hokkaido and Japan, whether it is related to COVID-19, influenza, radiation or other diseases. We review our services and processes in response to updated government directives and regulations, and map solutions that are applied to our business practices. The measures are scrutinised and integrated into our service delivery to ensure you feel safe and taken care of while continuing to enjoy our services. 

The New Hokkaido Style

The New Hokkaido Style Guidelines were introduced by the Hokkaido government in 2020 in response to COVID-19. Our services are delivered in accordance with the New Hokkaido Style guidelines, and we take extra precautions to ensure our guests feel safe and remain healthy during their time with us.

As per the government’s 7 points for peace of mind, we have the following processes and procedures implemented in our operations:

  • Our staff wear masks, wash hands and engage in sanitary practices frequently.
  • Body temperature and health of guests and staff are checked and managed on a daily basis.
  • We will ensure that sufficient ventilation is maintained in any of our closed-space areas eg. vehicles and offices.
  • Our services are conducted in a private format to minimise close-contact settings.
  • Our vehicles, equipment and facilities are regularly sanitised and cleaned. 
  • Guests are requested to practice cough etiquette and wash hands.
  • Information and updates on our COVID-19 safety practices will be provided on our website and in office building/s.
  • The Hokkaido corona notification system for easier contact tracing.
We also have COVID-19 related measures currently in place. Our COVID-19 measures info sheet can be found here.
We closely monitor our operations at all times as well as the national and local government directives. Any changes to our processes and procedures as the season progresses will be updated in the COVID-19 measures info sheet.
We follow the Hokkaido Government's "New Hokkaido Style" guidelines to help prevent the spread of COVID-19.
We follow the Hokkaido Government's "New Hokkaido Style" guidelines to help prevent the spread of COVID-19.

Japanese Government updates

The Japanese government’s regulations and guidelines regularly update in response to any current or ongoing health emergencies.

To access the Japanese Government’s latest information related to COVID-19, click here (in Japanese). 

For the Japanese Government’s latest information on border entry information and requirements for Japan, click here (in Japanese). 

Have questions?

If you have any questions regarding the above or general queries, submit your enquiry via our Contact Us page here, email us at [email protected] or contact us by phone on +81 704 063 1485 or +81 809 576 4381 from Monday to Friday, 9am – 6pm (Japan).

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