Please take your time to read and understand our terms and conditions prior to making your booking. If you have any questions, feel free to contact us.
(H.S.C. Japan Godo Gaisha (trading as Hokkaido Ski Club) will hereinafter be referred to as ‘HSC’).
(a) All HSC pre-booked lesson, guiding and photography services require a 20% non-refundable deposit within 10 days after booking, subject to the below. A confirmation invoice will be sent to the registered email address upon acceptance of booking.
(b) Other than during peak periods (see below, the outstanding balance is due 14 days prior to the program start date (or, if the booking is made less than 14 days prior to the program start date, immediately upon booking).
(c) During peak periods (see below), the outstanding balance is due 30 days prior to the program start date (or, if the booking is made less than 30 days prior to the program start date, immediately).
(d) Special events that are not part of our regular program offerings, and services provided by our partners, agents and contractors, may have their own payment terms and therefore may not be subject to the payment and cancellation terms listed above and below, respectively. Such terms will be indicated at time of booking. A confirmation invoice will be sent to the registered email address upon acceptance of the special event booking or booking with other service providers.
(e) HSC reserve the right to cancel your booking if the relevant amounts have not been received within the periods indicated above.
(f) Payment for all bookings can be made by Paypal, bank transfers, credit card, or any other method prescribed by HSC from time to time. Booking fees will apply.
(a) Other than during peak periods (see below) and special event programs, the following charges will be incurred by the guest when cancellations to bookings are made:
(i) More than 14 days prior to program start date – 20% fee (non-refundable deposit)
(ii) 14 days or less prior to program start date – 100% fee
(b) For peak period bookings (19 December 2020 – 3 January 2021; 10 February 2021 – 21 February 2021):
(i) More than 30 days prior to program start date – 20% fee (non-refundable deposit)
(ii) 30 days prior to program start date – 100% fee
(c) In the case of special events, a 100% fee charge will be incurred by the guest when cancellations to bookings are made.
(d) HSC will use best efforts to accommodate any requested amendments to booking dates, however in the event that an amendment cannot be made that is satisfactory to all parties, the guest may either proceed with the original booking or cancel the original booking, in which case the cancellation fees above will apply.
(e) HSC will use best efforts to accommodate any specific guest requests, including requests for specific HSC instructors and guides. We however cannot guarantee that the original requests will be the same as the final arrangements delivered on the program day. If the instructors and guides are injured, sick or will not be in Japan during the requested period due to personal or any other reasons, we reserve the right to change the instructors and guides. HSC will ensure that the guest is notified of any changes as soon as possible and every attempt will be made to provide the best alternative possible. However, in the event that the alternative provided is not satisfactory to all parties, the guest may either proceed with the original booking or cancel the original booking, in which case the cancellation fees above will apply.
(f) Severe weather is rare and programs and events will proceed regardless of weather conditions. HSC however reserves the right to cancel programs due to safety or any other similar reasons, or if all (or substantially all) lifts in the resort are closed without viable alternatives. In such cases, we will make every attempt to reschedule the affected booking. If there are no available alternatives, the guest will receive a refund.
(g) Any bank fees or costs associated with any payments in connection with any booking, including the provision of cancellation refunds, will be the responsibility of, and at full cost to the guest.
(h) COVID-19 related cancellations or amendments to bookings will be subject to the COVID-19 Cancellation Policy
Changes to itinerary
For changes to itinerary details of a booking (ie. guest names, skiing/riding level, meeting time and place, but for the avoidance of doubt not including a change to any date of a program), the guest is to contact HSC with requested amendments as early as possible. If the HSC office has not been advised of such changes, resulting in late arrival 1 hour or more after the scheduled program commencement time, the booking will be cancelled with no refund.
No shows on the program or special events day will be treated as a cancellation and will not be eligible for a refund.
Guides and Instructors
HSC operations are governed by the laws of Japan and as such, delivers all of its programs in accordance with Japanese law. The welfare and safety of all guests are the absolute priority of HSC guides and instructors, thus their decisions on all matters are final. If the guest/s refuse to abide by the laws of Japan, or co-operate with the guide or instructor under any circumstance, the guide or instructor concerned can dismiss the guest from the program and the guest’s right to any refund will be forfeited.
Feedback and claims
HSC strives to provide high quality services to its guests. We therefore invite our guests to provide feedback on their experience with HSC. Should a guest wish to lodge a claim, we request that it be submitted in writing to HSC as early as possible so that the matter can be resolved promptly and satisfactorily.
It is the responsibility of guests to ensure they have valid passports, visas and permits that meet Japan’s immigration and governmental requirements. Guests also agree to have the necessary travel and/or snowsports insurance policies while participating in HSC programs. HSC will assume no responsibility for guests without the required documentation and insurance cover.
Guests agree that they will be responsible for all rental equipment, and will pay for all costs associated with recovering and/or replacing equipment if lost, stolen, damaged or destroyed, including any shipping fees.
Guests consent to being photographed and filmed by HSC and other guests during the programs. Guests understand and authorise the use and disclosure of photos and films for promotional and/or commercial purposes. If Guests do not wish to give consent for said activities, HSC must be advised prior to the commencement of the program/s.
Guests acknowledge that snowsports activities such as snowboarding and skiing are hazardous sports and assume all of the risks of participating in the services and activities arranged and delivered by HSC and all guides, instructors, directors, officers, employees, volunteers, representatives, agents and contractors of HSC. HSC is not liable for and accepts no responsibility for any damage, loss, property theft, expense, death, injury or injury resulting in death, which may occur before, during or after all services and arrangements it has made and carried out. We will not be liable for any booking cancellations made by guests that are caused by circumstances and situations beyond our control such as sickness, epidemics or pandemics, robbery, flood, fire, act of God, riots, war or threat of war, strikes, sanctions, technical problems with transport or other unavoidable or unforeseeable occurrences. Guests are strongly recommended to have appropriate travel insurance cover for such situations.
Guests participating in any ‘Powder Guiding Experience’ programs or any applicable special events must sign an additional Release of Liability document
prior to the commencement of the program, supplied upon booking confirmation or as otherwise available on our website. Guests will not be entitled to any refund if they are not permitted to participate in a program because of any failure to enter into an Activity Waiver and Release of Liability agreement in accordance with this paragraph.